1. Personal Information We Collect

When you visit our Website, we may collect certain information automatically or that you voluntarily provide to us.

a. Information You Provide Directly

You may share personal information with us when you:

• Request a service or quote

• Contact us through our website form, phone, or email

• Sign up for updates or promotions

• Leave a review or testimonial

• Apply for employment or submit related forms

This information may include:

• Your name

• Email address

• Phone number

• Mailing address

• Property address (for service calls)

• Any other information you choose to provide

b. Information Collected Automatically

When you visit our Website, we automatically collect limited information about your device and browsing behavior (“Device Information”). This may include:

• IP address

• Browser type and version

• Time zone and location data

• Pages visited and time spent on each page

• Referring website or search terms

c. Discount Eligibility Verification

To verify eligibility for certain discounts (such as military or senior discounts), we may request limited proof of identification at the time of service. Any information provided for discount verification is used solely to confirm eligibility and apply the appropriate discount. We do not retain, store, or share identification information beyond what is necessary to complete the service.

We collect this information to understand how visitors use our site and to improve the user experience.

2. How We Use Your Personal Information

We use your information to:

• Schedule and deliver HVAC services

• Communicate with you about appointments, quotes, or inquiries

• Provide customer support and post-service follow-ups

• Send updates or promotional offers (only if you’ve opted in)

• Improve our website’s functionality and user experience

• Maintain safety, security, and operational reliability

We do not sell, rent, or trade your personal information to third parties.

3. How We Share Your Personal Information

We only share personal information when necessary to operate our business or provide services to you. This may include sharing data with:

• Website hosting and email providers (for secure communication and website operation)

• Payment processors (when applicable, for invoice and billing purposes)

• Marketing and analytics tools (such as Google Analytics)

• Customer relationship management systems used for service tracking

• Each partner is required to maintain strict confidentiality and protect your information under applicable privacy laws.

We may also share information if required by law or to protect our legal rights.

4. Cookies and Tracking Technologies

Our Website uses cookies to help us:

• Recognize returning visitors

• Improve website speed and performance

• Track how users interact with our pages

• You can set your browser to refuse cookies, but some features of the site may not function properly as a result.

To learn more about cookies or how to disable them, visit www.allaboutcookies.org.]

5. Data Storage and Security

We use commercially reasonable security measures to protect your information from unauthorized access or disclosure.

Your data may be stored on secure servers operated by trusted third-party providers (such as our website host and email systems). While we take all appropriate precautions, no online system can be guaranteed 100% secure, and you submit your information at your own risk.

We retain personal data only as long as necessary to provide our services or comply with legal obligations.]

6. Email Communications

If you’ve contacted us or signed up to receive updates, we may send you emails related to your service requests or promotions.

You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link or contacting us directly at rsmolter@tnm-hvac.com.

Please note that even if you opt out of marketing communications, we may still send service-related emails (such as appointment confirmations or invoices).

7. SMS/Text Message Communications

We may use your phone number to send text messages related to your interactions with Top Notch Mechanical, LLC. These messages may include appointment reminders, dispatch notifications, billing updates, promotional offers (only if you have opted in), and post-service surveys.

By providing your phone number through our Website or in communication with our staff, you may consent to receive SMS messages from us. Message frequency may vary depending on your requests and service activity. Message and data rates may apply.

You may opt out of text messaging at any time by replying STOP to any message, and no further messages will be sent. Reply HELP for assistance or contact us at rsmolter@tnm-hvac.com.

We do not share, sell, or disclose phone numbers collected for SMS messaging with third parties for their marketing purposes. Your phone number will only be used for Company communications as described above.

If you verbally opt in during a phone call or in person, our team will inform you that:

• Message and data rates may apply

• Message frequency may vary

• You may reply STOP to unsubscribe or HELP for more information
  Your information will not be shared with third parties.

8. Third-Party Links

Our Website may contain links to third-party sites (such as product manufacturers or partner resources). We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policies of any site you visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will always include the “Last updated” date at the top of this page.